Arrival at the Airport & Car Transfers
All guests will undergo temperature checks before transfers at the airport.
All baggage will be wiped with disinfectant before being placed in the car.
Cars will be equipped with kits containing sanitiser, masks, gloves, disinfecting wipes and water.
Chauffeurs will wear face masks and disposable gloves.
All cars will be thoroughly sanitised before and after each journey.
Guests will be offered the option of self-parking their car at designated slots available.
Shoe sanitiser for all guests upon arrival at the hotel.
All guests will undergo temperature checks.
Hand sanitiser and gloves will be available at the entrance.
Security check will be done through the Door Frame Metal Detectors.
Baggage scanning machines will be retrofitted with state-of-the-art UV light technology for luggage disinfection.
Welcome & Check-in
Aarogya Setu app will be used for check-ins, as prescribed by the Government.
Guests will be offered an immunity booster wellness drink.
Details of travel history, medical conditions etc. along with ID and self-declaration form will be required to be shared by guests as per Ministry of Tourism protocols.
Guests will be offered to be escorted up to their room; if the guest requests for room orientation, the Front Office associate should seek the guest's permission before entering inside the room to explain the features.
Ultraviolet light technology will be used for sanitising items such as room keys and pens used by guests.
Rooms will go through the highest levels of deep cleaning with particular attention paid to high-
touch items like TV remote controls, handles, door knobs, telephones, in-room control panels, light
switches, temperature control panels, plunge pool grills, luggage racks and flooring.
After cleaning, a safety seal will be placed outside the room door to indicate that the room has not been accessed since being thoroughly sanitised.
Housekeeping associates will be in prescribed Personal Protective Equipment while cleaning.
During the cleaning process, guests are requested stay in the lobby near the room.
Mattress protectors, cushions, pillow protectors, duvets, towels, bathrobes and all other linen will be sent for cleaning after each departure.
Bath amenities and private bar inclusions will be for single-use, sanitised and sealed.
Digital in-room dining menu available for guests.
Our rooms are amongst the largest in the city, ensuring safe distancing for guests; each floor has 5 rooms and each room is separated by 15 feet.
Most room categories are equipped with a GYMBOX for in-room fitness convenience.
Sanitisation of all touch points and surface areas such as counter tops, phones, door handles,
elevator buttons, railings and lobby furniture at regular intervals.
Floors will be cleaned with hospital-grade disinfectant every two hours.
Signage will be placed in the lobby for safe distance to be maintained by all guests and staff members.
Hand sanitisers will be available at all counters, cloakrooms and guest corridors.
Page boy will be available for assistance to call the elevator.
Keeping safe social distancing in mind, maximum 3 guests can use an elevator at a time.
High pressure cleaning of exterior walls and gates of both guest and employee entrance to be done
with enhanced chemicals.
Rigorous cleaning and disinfection of all restaurants and bars before opening and between each meal
Tables and chairs will be sanitised after every guest use and re-laid by a specialised team only conducting this exercise.
Staff will wear disposable gloves and face masks.
Digital QR-code based menu available for guests.
Realignment of seating to ensure safe distance between tables.
Sanitisers will be available at the entrance of the restaurant and placed on each guest table.
Buffet service has been temporarily discontinued.
All food will be dispensed from the main kitchen; live counters in the restaurant will not be operational for the time being.
Premium disposable serviettes available on request.
Single-serve individualized bar snacks will be provided to guests.